Cockerel with brown feathers on blurred background of green trees in yard of farmland
A mother hen and her chicks pecking on the ground in a rural outdoor setting.

PRIVACY POLICY

Privacy Policy

At AP State Hatchery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, and shipping details when you place orders or contact us.

  • Payment Information: Processed securely via third-party payment gateways. We do not store your financial details.

  • Website Usage Data: Collected through cookies and analytics tools to improve your browsing experience.

2. How We Use Your Information

  • To process orders and deliver products.

  • To communicate updates, offers, and respond to inquiries.

  • To improve website functionality and user experience.

  • For legal and compliance purposes.

3. Sharing Your Information

  • We do not sell or rent your personal data.

  • Information may be shared with trusted partners for order fulfillment and payment processing.

  • We may disclose data if required by law or to protect our rights.

4. Data Security We implement robust measures to safeguard your information against unauthorized access, alteration, or destruction.

5. Your Rights

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

For questions or concerns about this Privacy Policy, contact us at apstatehatchery@gmail.com.

Close-up of fluffy chicks nestled together in a rustic basket with hay.
High resolution image of brown eggs in a wooden bowl placed on burlap fabric, ideal for food-themed content.

RETURN POLICY

Return Policy

At AP State Hatchery, customer satisfaction is our priority. Our Return Policy ensures clarity and fairness in handling returns and exchanges.

1. Eligibility for Returns

  • Returns are accepted for damaged or defective products only.

  • Live products (e.g., chicks) are non-returnable unless delivered in compromised health, which must be reported within 24 hours of delivery.

2. Return Process

  • Contact us at apstatehatchery@gmail.com or call our customer service within 24 hours of receiving the product.

  • Provide proof of damage (photographs or videos).

  • Our team will assess your claim and guide you through the return process.

3. Refunds and Exchanges

  • Approved returns will be refunded, and replacements and exchanges will be delivered in 10 business days.

  • Refunds will be credited to the customer account in 10 business days.

4. Non-Returnable Items

  • Perishable goods like live chicks and feed (unless defective or damaged).

  • Customized or special-order products.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the issue is due to our error (e.g., wrong or defective product).

For further assistance, contact us at apstatehatchery@gmail.com or call our support team. We are here to help

Detailed close-up of a brown hen showing its profile, beak, and vibrant red comb.

TERMS OF SERVICE

Terms of Service

Welcome to AP State Hatchery! By accessing or using our website and services, you agree to comply with the following Terms of Service. Please read them carefully before proceeding.

1. Acceptance of Terms By using our website, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please refrain from using our services.

2. Services Provided AP State Hatchery offers a range of poultry products, training programs, and resources to support poultry farming. All products and services are subject to availability and applicable terms.

3. User Obligations

  • You agree to provide accurate and complete information when placing orders or registering on our website.

  • You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.

  • You must not misuse our services by introducing harmful material or attempting unauthorized access.

4. Product Policies

  • Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

  • Live Products: Chicks and other live animals are sold with care instructions. AP State Hatchery is not responsible for mishandling or negligence after delivery.

  • Delivery: We strive to ensure timely delivery, but delays may occur due to unforeseen circumstances.

5. Intellectual Property All content on this website, including text, images, and trademarks, is the property of AP State Hatchery and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

6. Limitation of Liability AP State Hatchery is not liable for any direct, indirect, or incidental damages arising from the use or inability to use our website, products, or services.

7. Modifications to Terms We reserve the right to update these terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

8. Governing Law These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Andhra Pradesh.

9. Contact Information For questions or concerns regarding these Terms of Service, please contact us:

Shipping Policies and Delivery Information

At AP State Hatchery, we are committed to delivering high-quality poultry products, training kits, and accessories to your doorstep promptly, safely, and efficiently. Our shipping processes are aligned with biosecurity norms and customer convenience.

🚚 Delivery Timelines

  • Chicks & Live Birds:
    Dilivered within 5–7 working days from order confirmation, subject to availability and compliance with biosecurity guidelines.
  • Poultry Equipment & Books:
    Delivered within 7–10 working days from the date of order.

Bulk Orders / Government Projects:
Estimated delivery timelines will be communicated individually at the time of confirmation, based on order volume and location.

Delivery Times

Shipping Locations

We currently ship to:

  • All major locations across Andhra Pradesh
  • Selected zones in Overall India

For locations outside these zones, please contact our support team before placing the order.

  • Chicks dispatched within 24 hours
  • Live birds shipping within 1-3 days
  • Poultry equipment shipped in 2-5 days
  • Bulk orders processed as soon as possible

Shipping Charges

  • Shipping
    charges are calculated dynamically at the time of checkout.
  • Charges
    depend on:
    • Product
      type (live birds, equipment, books)
    • Package
      weight
    • Delivery
      pin code/location

  • ℹ️ Additional Notes

    • Customers are advised to ensure accurate delivery addresses to avoid delays.
    • In the case of remote areas, delivery timelines may vary slightly.
     

    Any shipping delays due to force majeure or unforeseen logistics issues will be communicated via email/SMS.

 

1. Purpose and Scope

This Shipping Policy (“Policy”) governs the terms and conditions related to the dispatch and delivery of goods sold by AP State Hatchery, hereinafter referred to as “We”, “Us”, or “Our”, through its official website www.apstatehatchery.com and associated offline or institutional channels. This Policy is binding upon all customers (“You” or “User”) who place orders with us.

2. Standard Dispatch Timelines

Subject to availability, order verification, and applicable biosecurity protocols, the following dispatch timelines shall apply:

  • Chicks and Live Birds: Dispatched within 5 to 7 working days from the date of order confirmation, subject to breeding cycle status and animal transport regulations.
  • Poultry Equipment and Publications: Shipped within 7 to 10 working days from the date of successful payment.
  • Bulk/Institutional/Government Orders: Estimated dispatch schedules will be communicated on a case-by-case basis post formal agreement and confirmation.

Note: Working days exclude Sundays and public holidays as per the Andhra Pradesh state calendar.

3. Shipping Coverage

  • We currently service shipping requests within the territorial limits of Andhra Pradesh and select areas in Southern India.
  • Shipping to additional regions may be undertaken at our sole discretion, subject to logistics feasibility and applicable animal transport laws.

4. Shipping Charges and Costs

 
  • Shipping charges shall be dynamically calculated and displayed during the checkout process, based on:
    • Nature and classification of the product (e.g., live animals, equipment)
    • Weight and dimensions of the package
    • Delivery destination (as per PIN code)
  • Any additional charges arising from remote area delivery, regulatory compliance, or urgent logistics shall be intimated prior to dispatch and shall be borne by the customer unless waived in writing by AP State Hatchery.

5. Delivery Conditions and Risk of Loss

  • All deliveries shall be made through third-party courier or transport service providers as contracted by AP State Hatchery.
  • Risk of loss or damage to goods shall pass to the buyer upon handover to the designated delivery agent or upon delivery at the specified address, whichever occurs first.
  • Customers are responsible for providing accurate shipping details. AP State Hatchery shall not be liable for non-delivery or delay due to incorrect or incomplete address information.

6. Force Majeure and Unforeseen Events

AP State Hatchery shall not be held liable for delays or failure in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, governmental regulations, epidemics, or acts of God.

7. Communication and Support

  • Customers will receive order tracking details and estimated delivery schedules via registered email and/or SMS.
  • For any queries related to shipping, please contact:
    • 📧 Email: apstatehatchery@gmail.com
    • 📞 Phone: +91 9490515868

8. Policy Modifications

AP State Hatchery reserves the right to amend or modify this Shipping Policy at any time without prior notice. Any such changes shall be effective upon being published on our official website.

📧 Need Help?
Email: apstatehatchery@gmail.com
Phone: +91 9490515868

Return & Refund Policy – AP State Hatchery

1. Objective and Scope

This Return & Refund Policy governs the conditions under which customers (“You” or “Users”) may request returns or refunds for products purchased from AP State Hatchery (“We”, “Us”, or “Our”), either through our website www.apstatehatchery.com or via authorized offline channels.

2. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrectly delivered products.

  • Live products (e.g., chicks, poultry) are non-returnable, except where delivery is made in unhealthy or compromised condition, and such condition is reported within 24 hours of delivery with photographic or video evidence.

  • Perishable goods and feed are non-returnable, unless damaged during transit.

3. Return Procedure

To initiate a return request, the customer must:

  • Contact us via email at apstatehatchery@gmail.com or call +91 9490515868 within 24 hours of delivery.

  • Provide:

    • Order ID and contact details

    • Clear proof of defect or damage (images or videos)

    • Description of the issue

Our customer care team will assess the request and respond within 2 business days with the next steps.

 

4. Refund Policy

  • If the return is approved, the refund will be initiated within 2-3 business days after we receive and inspect the returned item (if applicable).

  • Refund credit timeline:

    • UPI/Debit/Credit Card: Credited to the original payment method within 7–10 business days.

    • Bank Transfers: Credited within 7 working days from approval.

    • Cash-on-Delivery Orders (if any): Refunded via bank transfer upon submission of account details.

Note: Refund timelines may vary slightly based on your bank or payment provider.

5. Exchange Option

In eligible cases, customers may request a replacement instead of a refund, subject to stock availability and feasibility.

6. Non-Returnable Items

  • Live birds (unless health is compromised at delivery)

  • Feed and perishable goods

  • Custom equipment or made-to-order items

  • Products returned without original packaging or after the 24-hour claim window

7. Shipping Costs for Returns

  • If the return is due to our error (e.g., wrong or damaged item), we will bear the return shipping costs.

  • In all other cases, return shipping shall be borne by the customer.

📧 Need Help?
Email: apstatehatchery@gmail.com
Phone: +91 9490515868

chicken, rooster, animal, pet, nature, fowl
rooster, nature, outdoors, bird, wildlife, large, crest, winter, falconry, poultry, rooster, rooster, rooster, rooster, rooster

RESOURCE& POLICIES

USEFULL LINKS

GET IN TOUCH

© This website belongs to AP State Hatchery

Shopping Cart